Frequenlty Asked Questions

Q) What forms of payment do you accept?

A) All major credit cards, plus numerous wire transfer services and Green Dot money packs upon request.

Q) Where are you located?

A) We are Head Quartered in Charlestown, Nevis, West Indies

Q) Where do you ship from

A) All Packages are shipped domestically from with in the USA

Q) What do you do?

A) We are a peptide & research chemical supply company.

Q) Do you take phone orders?

A) Only in situations where orders are unable to be placed through the site. PLEASE ATTEMPT TO PLACE ORDERS THROUGH THE SITE PRIOR TO PLACING A PHONE CALL.

Q) Can you please tell me how to use your products?

A) NO sorry, First and foremost all of our products are sold for research purposes only and once again we are a supply company and research questions are beyond our scope of knowledge.

Q) How long does it take to process your orders?

A) Most orders are processed with in 48 hours sometimes less. Unfortunately there is no guarantee do to undisclosed circumstances.

Q) Who do you use to deliver your orders?

A) USPS, www.usps.com

Q) Why does US Postal Service shows the order in their system with no information?

A) Give it a day or two for their system to update it will show.

Q) Why am I being asked to sign for my package?

A) All orders execeeding $300 in sub total will require a signature conformation.

Q) Do you offer overnight shipping?

A) Yes on a email or phone call basis. Our system generates all orders priority.

Q) I haven’t got any email responses from you about my order.

A) Check your spam folder. Our system automatically generates a response stating we received your order.

Q) Ive tried calling and have got no response.

A) Please contact us by email for immediate response.

Q) Can you please modify my order to reflect the latest promo code

A) NO once an order is placed we will not modify it.